Practice/Patient Commitment

To promote good health and encourage disease prevention.
To be treated as an individual with courtesy and respect.
To have the right of support from a relative, friend, patient advocate or any other individual.
To be given adequate time at your appointment.
To give, whenever possible, 24 hours notice of any surgery or clinic cancellation.
To see you as close to your appointment time as possible.
To advise you when surgeries are running more than 30 mintues late, or if a Doctor has had to attend to an emergency outwith the Practice.
To be asked whether you wish to participate in training or research. Your decision to refuse will be respected.
To be guaranteed confidentiality of information relating to your care.
To be invited to comment on our services and help us make improvements to existing and future services.

To notify us if you change your name, address and/or telephone number.
To be courteous to all members of staff.
To attend your appointment on time.
To be patient if surgeries are running late, you will be seen or offered an alternative appointment if you prefer.
To give adequate notice if you no longer need your appointment, so that it may be offered to another patient.
Home visits should be medically justified and not requested because it is socially convenient to do so.
Be flexible in accepting an appointment with another Doctor or Nurse when the Doctor or Nurse of your choice is not available.
Try not to save up all your problems for one appointment. If you require more time please ask for a longer appointment at reception.
Make one appointment per person. A Doctor or Nurse cannot see a whole family in one consultation.
Never share your prescriptions with anyone else, even if they seem to have the same problem as you - it could be very dangerous.

Further Information